1.1 The "No-Refund" Baseline: Given the highly logistical, time-sensitive, and perishable nature of the delivery industry, Dropr operates under a strict, baseline policy of NO REFUNDS in almost all standard and usual scenarios.

1.2 Corporate Protection: Once an order is placed, dispatched, or delivered, the transaction is considered final. Dropr expends non-recoverable operational resources (fuel, rider time, API costs, server bandwidth) the moment an order is processed. Therefore, financial reversals are severely restricted to protect the financial integrity of the platform.